Our specialized software enables you to connect your computer directly to us for remote assistance. This means no taking your computer apart and hauling it to a shop, and no sitting on the telephone for hours with someone asking you to perform complex operations on your computer. With Fastek, you can show us what kind of problem you are having.
Here are some benefits of LNS remote assistance:
• Quick and convenient technical support
• Doesn’t require a technician visit
• Competitive pricing model
The communications from your computer to ours are strongly encrypted, and when the support session is ended, the remote software quits – and there is no way for anyone to log back onto your computer (until you launch the software again). It’s safe, convenient and requires no configuration. Wherever you are in the world, we can assist you with Fastek.
When you’re ready, simply download Fastek Remote Assistance and then call us at (707) 636-5678. We will instruct you to launch the program you downloaded and give us the 6-digit security access code shown on your computer. When a connection is established, we can see your screen, type on your keyboard and move your mouse, all from our office. From there, most common tasks can be performed without you having to do anything else at all.